Junior BI & Data Visualization @Clickatell

Job Description

We Are Setting the Pace 

There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated talent that wants to have an impact.  

We have a collaborative culture in which we dream big and solve complex challenges together in creative ways.  We only accept champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve big things.  In our agile and demanding environment, you will be required to collaborate across cultures and time zones, ask the right questions and take the smart risk. 

We call ourselves Champions. Why Champions? We believe it’s not only about what we have done, but what we are doing and going to do.  The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers.  Watch this space as we blaze a new path while expanding across the globe. 

Purpose  

In this role you will join a cross-functional, scrum-based data team, that’s transforming the way we do data at Clickatell. You will be focusing on the development of advanced data products and turning data into insights. There will be a combination of executive and technology responsibilities from data mapping to reporting. You will play a critical role in strengthening of our analytical presence in the Chat Commerce market.  

We Do The Right Things – Responsibilities of the Role 

• Create Data Visualization prototypes to support the elicitation of Business needs.
• Create advanced data visualizations and data products to turn data into actionable business insights.
• Support the data analyst in the development of scalable and robust pipelines by means of completing and maintaining source to target mappings templates and associated metadata 
• Support the advancement of Analytical models by working in collaboration with Data Modelers and Data Analysts in translating or anticipating business needs into actionable data solutions 
• Work in a scrum-based team that is passionate about enabling a data culture throughout the organization
• Maintain Jira content relevant and ensure the reports of the team progress is a refletion of the team velocity and capacity 
• Breaks down strategic problems, and analyses data and information to provide subject matter insights and recommendations.
• Support Data Analysts in documenting and maintaining operational procedures and processes relating to analytical and reporting processes.
• Assist in the ongoing changes resulting from the roll out of Clickatell’s Data Strategy i.e. Change Management, Communication, Progress Updates, etc. 

We Are On A Learning Journey -Requirements of the Role 

• National Diploma, B-Tech or bachelor’s degree in engineering, computer science, or informatics.  

Work Experience

• 1 – 2 years of experience as a Business Intelligence or Insights Analyst 
• 1 – 2 years of experience in developing Power BI reports, including DAX calculations
• 1 – 2 years of experience in writing SQL queries in one of PostgreSQL, Amazon Redshift, or MySQL
• 1 – 2 years of experience working in cloud environments
• Knowledge and experience in data preparation, data analysis, and statistical tool sets
• An analytical mindset with superb communication and problem-solving skills.  
• Ability to identify complex problems, and to discuss resolutions clearly and in nontechnical terms.
• Exposure to Business Intelligence, data warehousing (dimensional modelling) will be advantageous.
• Experience with data transformation tools such as Airflow will be advantageous.  

Knowledge and Abilities

• Demonstrate a passion for problem solving and data presentation technologies 
• Well versed in Agile framework, especially Scrum and Lean Development 
• Knowledge in Power BI, data ETL, data model and automation  
• Proficient knowledge of Python and a solid understanding of AI principles
• Excellent mathematical, analytical, and problem-solving skills and ability to interpret complex data  
• Self-driven, results-oriented  
• Strong communication, interpersonal and presentation skills and ability to deal with all levels of management 

A Bit About You  –Behavioural competency requirements of a Highflyer:  

• Team Player: Self-directed and dedicated team player who positively engages with the team to solve. 
• Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
• Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up to date in the industry and offers technical advice, and support to own team and others.
• Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
• Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialties and teams to ensure all operations are aligned to meet the required objectives.
• Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
• Enabling Strategy: Implements the action plans in order to produce practical outputs while considering the implication, and consequences for the organization and our customers.
• Action Orientated Mindset: Know-how to skillfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments. 
• Embracing Change: Invites change and stays focused and resilient and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
• Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking. 

Why You Should Join -Perks of the Role 

• Medical Aid contribution  
• Pension fund contribution 
• Group life contribution  
• Quarterly performance incentive bonus  
• Risk benefit company contributions 
• Reimbursable communications allowance for internet and mobile phone bills 
• Half-day off on your birthday 
• 5 personal days leave a year, over and above your annual leave  
• Hybrid working and access to office hubs as required. 
• Home office set-up with laptop, monitor and other related items. 

Stronger Together 

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging.  We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.