Senior Chargeback Specialist @ PalmPay Limited

Others

Lagos, Nigeria

January 14, 2025

Full Time

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Jobs in Lagos, Nigeria.

Responsibilities

Review, process, and resolve Acquired Claims for both Domestic and International transactions for Nigeria and its affiliates in a timely manner.
Collaborate with relevant units, transaction owners, and processors to resolve open and in-progress claims.
Revalidate unsettled transaction positions with the reconciliation team for closure.
Follow up on Third Party Dependent transactions in Dispute Portals for resolution and escalate issues when necessary.
Ensure timely processing and closure of claims filed against PALMPAY merchants in the relevant Dispute Management portals.
Provide email and phone support to acquirers and merchants for any dispute-related inquiries.
Address client queries related to disputes and ensure swift resolution.
Perform daily reconciliation of debits arising from chargebacks and escalate discrepancies to acquirers.
Manage the end-to-end refunds process, ensuring all refunds are processed promptly and accurately.
Resolve customer issues efficiently and respond to mail inquiries.

Requirements

A Bachelor’s Degree or equivalent.
At least 3 years of proven experience in Settlement, Reconciliation & Chargeback roles, preferably within the fintech, banking, or payment industry.
Minimum of 2 years of experience in Digital Financial Services or the banking sector.
Familiarity with electronic payment systems.
Strong knowledge of payment processing and gateways.
Excellent organizational and time management abilities.
Proficiency in Microsoft Office Suite.
Strong communication and interpersonal skills.
High attention to detail and accuracy.
Strong analytical and problem-solving skills.

Source: From Company Career Portal/Other Job Boards.

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