Lead Success Specialist @ Max Drive

Others
Lagos, Nigeria
January 15, 2025
Full Time
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Job Description

Jobs in Lagos, Nigeria.

Role Overview

We are looking for a Lead Success Specialist to assist prospects, potential partners, and businesses in understanding MAX’s offerings and onboarding requirements. This role is responsible for enhancing customer satisfaction by delivering excellent service and support. The specialist will address customer inquiries, resolve issues promptly, and serve as the main point of contact, managing everything from inquiries and complaints to sign-ups, registrations, and feedback.

Job Roles and Responsibilities

  • Perform data entry tasks, including updating lead information, researching new contact details for potential leads, and ensuring accuracy.
  • Reach out to potential leads via email, cold calls, or social media.
  • Act as the primary day-to-day contact for prospects, partners, and other business stakeholders, building trust and rapport while identifying opportunities, noting challenges, and documenting both.
  • Review the customer journey and provide consultative support to help prospects and partners resolve issues and achieve their goals.
  • Collaborate with team members to strategize and problem-solve for upcoming client meetings.
  • Identify opportunities for customers to adopt the product more effectively and encourage higher adoption rates.
  • Develop and maintain customer-success strategies and best practices, including creating customer-support content with help from the creative team.

Requirements

  • At least 5 years of experience in customer service, communications, marketing, sales, or account management.
  • Strong verbal and written communication skills, along with strategic planning and client management abilities.
  • Analytical and process-oriented mindset.
  • Ability to collaborate effectively across departments in a deadline-driven environment.
  • Active team player, self-starter, and multitasker, capable of adapting quickly to shifting priorities.
  • Proficiency in Salesforce and project management tools.
  • Bachelor’s degree or equivalent qualification.

The MAX Work Environment:

  • Drive: We foster a team where everyone is a Senior Associate, driven by internal motivation.
  • Empathy: We understand the challenges we aim to address and are committed to providing lasting solutions for Africa.
  • Humility: We embrace continuous learning, adapting, and evolving.
  • Initiative: We encourage creative and novel ideas.
  • Diligence: We take pride in delivering quality work.
  • Candor: We value open, honest communication.
  • Collaboration: We are a team of passionate innovators, tackling complex problems and creating impact.
  • Bias for Technology: We prioritize automation in everything we do.

Location and Travel:

  • The candidate will be based in Africa.
  • The role will require frequent travel to operating countries.

Benefits

Why Join Us:

At MAX, we embrace diversity and are open to meeting individuals with the right passion and skills, regardless of gender, appearance, sexual orientation, ethnicity, nationality, or disability.

What You’ll Get:

  • Competitive salary and benefits
  • Flexible work arrangements with a hybrid model
  • Exceptional learning and development opportunities

Source: From Company Career Portal/Other Job Boards.

https://jobs.workable.com/view/rS1S7pUC9nkth2ZawVq58Z/lead-success-specialist-in-lagos-at-max-drive

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