Job Description
Jobs in Lagos, Nigeria.
Responsibilities
What will you be doing?
- Processing and disputing credit card chargebacks and inquiries to recover funds – including investigations of chargebacks and communications with external partners
- Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
- Tracking and providing statistics on chargebacks for the Finance Management Team
- Tracking and maintaining fraud incident reports and other related analyses
- Making certain that all chargeback activities are handled in accordance with regulatory requirements
- Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
- Communicating with our Payment Processors on our external partner’s queries
- Compiling the figures from various databases to build the team’s monthly chargeback report.
- Validating chargeback reports by utilizing internal and external software systems
- Providing team members with transactions reviewed by them that have come back as fraud chargeback
Requirements
What skills do you need?
- Bachelor’s Degree in Administration or any other related field (in process or completed)
- 3+ years experience in a similar role and company, preferably in a payments and multicultural environment
- Hands on Experience and knowledge of chargebacks
- Fluent in English is a must and Spanish is an advantage
- Technical knowledge – Basic knowledge of SQL
- Strong Excel skills, ability to handle large amounts of data, and create reports
- High attention to detail and excellent analytical skills
- Ability to adapt to change quickly and multi-task
- Systematic and well-organized
Source: From Company Career Portal/Other Job Boards.