Chargebacks Analyst III @ dLocal

November 20, 2024

Job Description

Jobs in Lagos, Nigeria.

Responsibilities
What will you be doing?

  • Processing and disputing credit card chargebacks and inquiries to recover funds – including investigations of chargebacks and communications with external partners
  • Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
  • Tracking and providing statistics on chargebacks for the Finance Management Team
  • Tracking and maintaining fraud incident reports and other related analyses
  • Making certain that all chargeback activities are handled in accordance with regulatory requirements
  • Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
  • Communicating with our Payment Processors on our external partner’s queries
  • Compiling the figures from various databases to build the team’s monthly chargeback report.
  • Validating chargeback reports by utilizing internal and external software systems
  • Providing team members with transactions reviewed by them that have come back as fraud chargeback

Requirements
What skills do you need?

  • Bachelor’s Degree in Administration or any other related field (in process or completed)
  • 3+ years experience in a similar role and company, preferably in a payments and multicultural environment
  • Hands on Experience and knowledge of chargebacks
  • Fluent in English is a must and Spanish is an advantage
  • Technical knowledge – Basic knowledge of SQL
  • Strong Excel skills, ability to handle large amounts of data, and create reports
  • High attention to detail and excellent analytical skills
  • Ability to adapt to change quickly and multi-task
  • Systematic and well-organized

Source: From Company Career Portal/Other Job Boards.