Customer Service Manager @Reckitt

Job Description

Customer Service Manager
Join Us in Shaping Exceptional Customer Experiences at Reckitt

At Reckitt, we are seeking an inspiring and dynamic Customer Service Manager to lead the charge in delivering exceptional customer service. This role goes beyond managing daily service interactions; it’s about nurturing a multicultural team and driving excellence in everything we do. You will be the key advocate for our customer-first philosophy, empowering your team to build meaningful connections and ensuring each customer interaction contributes to a brighter future. If you’re ready to make an impact and elevate your leadership journey, join us to bring your innovative spirit to life!

Your Responsibilities

• Deliver exceptional customer service by understanding and meeting the unique needs of our customers.
• Oversee team operations, ensuring effective problem resolution, capacity planning, and smooth coordination of the supply chain.
• Collaborate closely with cross-functional teams to maintain optimal inventory levels and ensure timely product delivery.
• Build and nurture long-term customer relationships to ensure seamless transactions and superior service quality.
• Identify opportunities to enhance business processes, customer satisfaction, and overall service experience.
• Motivate and lead your team, optimizing workflows and promoting service excellence.
• Foster customer engagement, driving organic growth through superior service experiences.
• Set clear goals and implement strategies that align with the company’s mission and objectives.
• Develop and refine service procedures, policies, and standards to ensure consistency and quality.
• Analyze key performance data, generating accurate reports to inform decision-making.
• Recruit, mentor, and develop customer service agents, creating a culture of encouragement and empowerment.
• Stay ahead of industry trends and best practices, continuously improving service delivery.
• Manage and adhere to the approved budget for the department.

The Experience We’re Looking For

• Strong background in customer service with a solid understanding of commercial insights and technical expertise.
• Proven success in collaborating with stakeholders to deliver projects and achieve business goals.
• Expertise in identifying customer needs and tailoring solutions to meet them.
• Demonstrated leadership experience, with the ability to cultivate a customer-centric culture.
• Analytical thinker with intermediate technical skills and advanced knowledge of data analytics.
• Familiarity with supply chain management, logistics, and business process improvement.
• Bachelor’s degree in business administration or a relevant field.
• A minimum of 5 years of experience in a customer service role.
• Proficiency in Microsoft Office and customer service software.
• Excellent written and verbal communication skills.
• Sound understanding of management practices and techniques.

The Skills for Success

• Supply Chain Management
• Business Partnership & Collaboration
• Relationship Management
• Business Acumen
• Productivity Management
• Business Process Improvement
• Advanced Data Analytics
• Supply Chain Planning & Logistics Management

What We Offer

At Reckitt, we place inclusion at the heart of everything we do. Working alongside our global Employee Resource Groups, we support our employees at every stage of their career journey, helping them to thrive in their unique way.

We are committed to the well-being of our employees through benefits such as parental leave, an Employee Assistance Program, life insurance, and a range of benefits aligned with local markets. Through our global share plans, we offer opportunities to share in Reckitt’s future successes. For eligible roles, we offer short-term incentives to reward outstanding results. You’ll be recognized and rewarded according to Reckitt’s pay-for-performance philosophy.

Equality

We understand that great people don’t always tick every box. That’s why we hire based on potential, as well as experience. If this role and our company feel like a good fit for you, even if you don’t meet every single requirement, we still want to hear from you.

Reckitt is an equal opportunity employer. We value diversity and consider all qualified applicants without regard to age, disability, race, ethnicity, gender, sexual orientation, religion, family status, or any other basis protected by law.

Source: From Company Career Portal or Other Job Boards