Customer Service Representative @ Enability Limited – Nosprom Consult

Job Description

Jobs in Lagos, Nigeria.

Job Summary

• We are seeking a proactive, detail-oriented Customer Service Representative with leadership abilities to manage guest experiences and guide front desk operations.
• This role is central to our mission of delivering exceptional therapy services, as you will set the tone for client interactions and oversee their entire therapy experience.

Key Responsibilities

• Guest Experience Management
• Warmly greet clients upon arrival and provide exceptional customer service throughout their visit.
• Manage schedules, ensuring clients are matched with the appropriate therapist and service for their needs.
• Handle rescheduling and cancellations professionally to maintain an organized appointment calendar.
• Actively gather and record client feedback.

Requirements

• Interested candidates should possess an HND / NCE / OND qualification with at least 5 years work experience.
• The ideal candidate will have a strong command of both spoken and written English, advanced computer skills, leadership qualities, and a genuine passion for client service.