Data Entry Officer @A.P. Moller – Maersk

Job Description

Join Our Team at APM Terminals

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? As a Data Entry Officer, you will play a crucial role in ensuring customer satisfaction by delivering exceptional service standards and actively managing terminal clients, customers, lines, and agents.

What We Offer

At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a steadfast commitment to sustainability, we offer unparalleled opportunities for professional growth in a diverse and inclusive environment.

Be part of a team that’s redefining industry standards, shaping the future of global trade, and making a meaningful impact on communities worldwide. Let’s build a brighter future together!

Key Responsibilities

• Customer Support:
  • Promptly address and resolve customer complaints and concerns.
  • Provide accurate and updated information to customers verbally and in writing.
• Data Management:
  • Collect details, log complaints, and document services provided.
  • Maintain and update a customer database and logbook.
  • Create and manage databases for customer complaints and required information.
• Service Optimization:
  • Analyze data and provide reports to management regularly.
  • Identify service opportunities for client marketing and assist in designing customer satisfaction surveys.
• Operational Tasks:
  • Book containers for customs physical examination and scanning.
  • Follow up with the yard on container positioning status.
  • Monitor and apply customs holds and releases.
  • Send reports on long-standing containers to shipping lines and terminal.
  • Properly document customers’ letters of authority.
• General Duties:
  • Ensure timely and accurate information delivery to clients.
  • Take on additional tasks as assigned.

Who We’re Looking For

• Qualifications:
  • Bachelor’s degree from a reputable institution.
  • Good computer skills and proficiency in relevant tools.
• Skills:
  • Ability to work under pressure and anticipate potential challenges.
  • Strong customer service and interpersonal skills.
  • Effective teamwork and communication abilities.
  • Knowledge of the container terminal industry is an advantage.
• Languages:
  • Fluent spoken and written English.

Diversity and Inclusion

At Maersk, we are committed to fostering a diverse and inclusive workplace. We embrace different perspectives and welcome applications from candidates of all backgrounds, regardless of race, gender, religion, nationality, or any other characteristic protected by applicable law.

We are happy to accommodate special needs during the application process. If you require assistance, please contact us at accommodationrequests@maersk.com.

Take the next step in your career—apply today and join us in shaping the future of global trade!

Source: From Company Career Portal or Other Job Boards