E-commerce operations officer @Miniso Lifestyle Nigeria
Job Description
Responsibilities
- Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
- Analyze data and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
- Stay up to date with industry trends and best practices to drive innovation and maintain competitive advantage.
- Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
- Developing strategies to improve the customer experience, handling customer inquiries and complaints, and ensuring customer satisfaction.
- Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
- Establishing efficient order fulfillment processes and coordinating product shipments.
- Ensure compliance with all applicable laws and regulations related to e-commerce operations.
Qualifications
- Bachelor’s degree or Higher National Diploma.
- Relevant professional qualification or certification is a plus.
- Minimum of 2 years working experience in e-commerce operations or a similar role.
- Good knowledge of operating e-commerce platforms and its functional modules is required.
Skills Required
- Excellent verbal and written communication skills.
- Strong data analysis skills with the able to adjust the sorting of goods from data.
- Tech Savvy and Proficiency in Microsoft Office Applications.
- Ability to carry our relevant research and familiarity with leading e-commerce platforms.
- Understanding of the functional modules of leading platforms.
- Knowledge of customer service best practices.
- Keen attention to detail and organizational prowess with the ability to multitask.
- Collaboration and interpersonal skills.
- Problem solving, critical thinking and reporting skills.
- Must have a certain aesthetic awareness of store decoration and in extractng the selling points of products.
- Proven experience in inventory management.
- Expertise in logistics and fulfilment.
- Strong vendor management skills.
