Head of Operations @  Excel and Grace Consulting

Job Description

Jobs in Port Harcourt, Nigeria.

Job Overview

• The Head of Operation is responsible for ensuring the efficient operation and maintenance of the physical infrastructure, systems, and equipment to provide a safe, clean, and functional environment for patients, staff, and visitors.
• This includes managing the building’s operations, maintenance, safety, security, and compliance with health, safety, and regulatory standards.

Key Responsibilities

• Oversee the day-to-day operations of the facility, including maintenance of physical assets, HVAC, electrical systems, plumbing, elevators, and other critical infrastructure.
• Ensure compliance with all local, state, and federal regulations related to healthcare facilities.
• Manage utility services and ensure efficient energy usage and waste management.
• Supervise and coordinate facility maintenance, including routine inspections and emergency repairs.
• Ensure that the facility is in compliance with health and safety standards, including those set by OSHA, the Department of Health, and other regulatory bodies.
• Develop and implement emergency preparedness plans, including fire safety protocols and disaster response plans.
• Ensure that safety equipment (fire alarms, sprinklers, security systems) is maintained and functional.
• Develop and manage the annual budget for facilities operations, including capital improvement projects.
• Monitor and control operational costs, ensuring cost-effective practices in energy use, supplies, and services.
• Prepare reports and presentations related to facilities management for senior leadership.
• Supervise the facility management team, including maintenance staff, janitorial staff, and contractors.
• Provide training and development opportunities to staff.
• Foster a collaborative and efficient work environment, ensuring that service levels meet or exceed hospital standards.
• Negotiate contracts with vendors and service providers (e.g., cleaning, landscaping, security).
• Manage relationships with external contractors for construction, renovation, or major repairs.
• Monitor vendor performance to ensure compliance with contract terms.
• Coordinate facility space planning and optimization for patient care, staff workspaces, and common areas.
• Oversee any remodeling or expansion projects in the facility, ensuring minimal disruption to operations.
• Manage internal and external signage to meet regulatory requirements and patient needs.
• Promote green building practices and sustainability efforts to reduce environmental impact, such as energy-efficient systems and waste reduction programs.
• Ensure compliance with sustainability certifications, if applicable.

Educational Qualifications

• A Bachelor’s Degree in Facility Management, Engineering, Architecture, Business Administration, or a related field.
• A Master’s Degree in Business Administration (MBA), Healthcare Administration, or a related advanced field may be preferred in larger facilities or for senior-level positions.

Certifications or Licenses:

• Certified Facility Manager (CFM) from the International Facility Management Association (IFMA).
• Occupational Safety and Health Administration (OSHA) certification.
• Knowledge of healthcare-specific regulations (e.g., The Joint Commission standards, NFPA codes) is often required.
• Fire Safety certification or other relevant certifications for emergency preparedness.

Skills and Experience Levels:
Skills:

• Strong knowledge of building systems, maintenance practices, and facility management technology.
• Excellent project management skills, including the ability to plan, execute, and oversee capital projects.
• Knowledge of healthcare facility-specific regulations, including infection control and patient safety standards.
• Budget management and financial acumen.
• Effective communication skills to work with various departments, senior leadership, contractors, and vendors.
• Strong leadership and team management abilities.

Experience:

• A minimum of 5-7 years of experience in facility management, with at least 3 years in a healthcare or hospital setting.
• Proven experience in managing large teams and coordinating multiple projects simultaneously.
• Experience in vendor management, contract negotiation, and facilities budgeting.
• Experience in managing emergency response procedures and maintaining regulatory compliance in a healthcare setting.
• Preferred Gender: Male for gender balance

Results Expected:

• Consistent and uninterrupted hospital operations with functional infrastructure systems.
• Proactive and timely maintenance of physical assets, minimizing downtime.
• Effective implementation of emergency preparedness and disaster response plans.
• Readiness and functionality of all safety equipment through regular drills and inspections.
• Full compliance with all healthcare-related regulations.

Parameters to measure performance:

• Facility uptime: percentage of time critical systems are operational.
• Maintenance response time: Average time to resolve issues.
• Inspection pass rate: percentage of inspections passed without violations.
• Patient feedback on facilities: Average satisfaction score.
• Regulatory compliance score: percentage of regulations met.

Source: From Company Career Portal/Other Job Boards.