Head of Support Nigeria (Internals Only) @Norwegian Refugee Council

Operation/Production
Abuja, Nigeria
January 17, 2025
Full Time
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Job Description

Job Description

About NRC in Nigeria

The Norwegian Refugee Council (NRC) has been operating in Nigeria since 2015, managing three area offices in Adamawa, Borno, and Plateau states, with a country office and representational presence in Abuja. NRC’s current programming includes:

  • Support for local partners and localization activities
  • Information, Counselling and Legal Assistance (ICLA)
  • Cash assistance and emergency response
  • Shelter
  • WASH
  • Livelihoods and food security
  • Education

For 2025, NRC’s operations in Nigeria are projected to total approximately USD 25 million. NRC co-leads the WASH Cluster, leads the Housing, Land, and Property Sub-Cluster, and hosts the Nigeria INGO Forum.

Role Overview: Head of Support

The Head of Support is a member of the Country Management Group (CMG), responsible for overseeing all support functions, including finance, logistics, human resources, and ICT. This position plays a vital role in ensuring NRC’s programs and partners receive high-quality support to deliver impactful assistance.

The ideal candidate is a visionary yet practical leader who can simplify complexity, provide strategic support to high-level colleagues, and maintain NRC’s reputation as a reliable partner to donors and a key player in the humanitarian sector.

What You Will Do

  • Line manage support managers for Finance, HR, Admin, Logistics, and ICT.
  • Ensure compliance with NRC policies, guidelines, and donor/auditor requirements.
  • Facilitate the integration of support functions into the Country Strategy and Plan of Action.
  • Ensure quality support to project implementation.
  • Monitor and manage budgets, including the master support budget and Budget Programme Overview (BPO).
  • Develop and optimize technical systems, country structures, and human resource capacity.
  • Create and update country-specific SOPs, guidelines, and tools.
  • Collaborate with the Risk and Compliance Manager to address fraud, corruption, and complaints.
  • Provide operational support during proposal development and align support with program plans.

Specific Responsibilities

  • Contribute to strategic planning for budget management, logistics, and HR.
  • Lead policy and procedure development, ensuring efficient systems for achieving objectives.
  • Ensure high-quality procurement and recruitment practices.
  • Promote organizational learning and technical capacity building.
  • Conduct regular follow-ups with support teams across all geographical areas.
  • Work closely with the Head of Program (HoP) to ensure quality control of proposals, budgets, and donor reports.
  • Keep the Country Director informed about support department developments.
  • Prepare and review reports for the Country Director, Regional Program Director, and NRC HQ.
  • Optimize human resources within the support department and foster team development.

Who We Are Looking For

  • Experience: Minimum 6 years in senior management within a humanitarian/recovery context, including complex and volatile environments.
  • Skills: Expertise in resource allocation, cost management, and leadership.
  • Technical Knowledge: Strong understanding of NRC procedures in finance, logistics, and HR.
  • Attributes: Solution-oriented, able to manage multiple priorities, with a good understanding of field challenges.
  • Education: Fluency in English (written and verbal).

Preferred: Work experience in Nigeria or similar contexts.

Behavioral Competencies

  • Strategic thinking
  • Managing performance and development
  • Empowering and building trust
  • Managing resources to optimize results

What We Offer

  • Contract Duration: 12 months
  • Grade: 11 in NRC scale
  • Location: Abuja
  • Opportunity to contribute to a compelling humanitarian cause
  • A chance to work with skilled professionals in a collaborative environment

Find out more about the benefits of working with NRC here.

Application Process

  • Deadline to Apply: January 30, 2025
  • Internal candidates only: Please click the suitcase icon labeled “I am an employee” to access NRC’s internal careers site.
  • Submit your application and CV in English. Ensure your profile includes your full name (as per your passport) and all required fields for experience, education, and employment history.
  • Only shortlisted candidates will be contacted.

For questions, email cwa.recruitment@nrc.no with the job title in the subject line.

Why Work with NRC?

The Norwegian Refugee Council (NRC) is a global humanitarian organization committed to helping people forced to flee. With 15,000 staff working across 40 countries, NRC provides life-saving assistance and long-term support to millions of people every year.

At NRC, we foster a work culture that values innovation, empowerment, and inclusivity, offering employees:

  • The opportunity to engage in demanding yet impactful work.
  • A collaborative environment that encourages the sharing of ideas and responsibilities.
  • A supportive community dedicated to human dignity and growth.

About NRC

NRC provides high-quality aid while advocating for the rights of refugees and displaced individuals. By joining NRC, you’ll be part of an organization committed to saving lives and rebuilding futures, with a focus on safeguarding, diversity, and professional development.

Safeguarding Expectations: All employees are expected to:

  • Treat others with respect and dignity.
  • Create a safe environment for all.
  • Report exploitation, abuse, and harassment (SEAH) without exception.

Together, we make a difference. Will you join us?

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