In-Country Coordinator – Nigeria, Lagos @Navitas

Job Description

Key Responsibilities

Delivery

• Assist with the delivery of agent training sessions and materials, under the direction of the In-Country Manager
• Support recruitment activity in country to drive objectives and contribute to the delivery of regional targets set by the Regional Manager
• Contribute to relationship management between the University and partners through provision of administrative and facilitative support.
• Ensure appropriate and prompt follow up action of enquiries, post event led generation to support conversion and future planning.
• Assist to Develop innovative and creative ways to promote Robert Gordon University in the region designated market / region to improve recall and awareness of the University.
• Deliver an efficient, friendly, and professional service for all partners and future students.
• Complete conversion calling and submit reports to the ICO on daily basis.
• Support social media content and alumni engagement when required.

Communication

• Assist to Develop and manage good working relationships with key influencers/stakeholders such as agents, future students, and colleagues across the University.
• Maintain regular contact with the pipeline and keep it informed of applications’ progress, through calls, emails, and WhatsApp.
• Liaise with staff in the Partnership team and across the University to deliver high-quality service to agents and continuously improve agents’ experience working with the University.

Agents

• Assist to Drive agent success through regular contact to ensure quality applications are being submitted to RGU.
• Ensure the profile of Robert Gordon University is always positive in agent’s minds, through regular and comprehensive agent contact
• Support the regular briefing of agents in country and compile relevant information for regular mailing and briefings to agents.
• Help produce reports on agent performance by intake and over the course of their contract.
• Provide an effective link between RGU’s agent network and relevant RGU departments such as Admissions.
• Ensure accurate records are held by the University of its counsellor network by regularly updating key contact database to add/remove external colleagues as they take/exit roles

Monitor

• Help Capture trend analysis of common application problems, such as reason for rejection, delays etc and report on a regular basis to Regional Manager
• Represent RGU according to the policies and guidelines set by the University.

Professionalism

• To act in a professional manor and uphold the mission statement of the University
• To fully comply with data protection regulations and RGU’s code of ethics
• To constantly act in the best interest of Robert Gordon University.

Essential Skills, Knowledge, and Experience

• Bachelor’s Degree
• Ability to work within a small team to achieve or exceed common objectives or targets.
• Proven track record in sales or business development, with a focus on meeting and exceeding recruitment targets.
• Strong writing, public speaking, and presentation abilities in business-level English both written and spoken.
• Strong ability to interpret data, make strategic decisions, and provide insights to enhance recruitment performance.
• Ability to develop and nurture strong relationships with agents, university partners, and other stakeholders.
• Demonstrated ability to adapt to new markets and changing environments while identifying opportunities for innovative recruitment initiatives.
• Ability and willingness to travel in country and overseas.
• Willingness to work weekends and evenings as required to support recruitment activities both locally and internationally.

Desirable

• Experience in Higher Education Sales
• Experience with CRM Systems
• Proven ability to monitor and evaluate recruitment success, ensuring that activities align with goals and are properly reported.

What we can offer you:

Navitas is an equal opportunity employer committed to fostering an inclusive, accessible environment, where all employees feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our students and communities in which we live and serve.