Sales Operations Manager @ ReelFruit

Job Description

Jobs in Lagos, Nigeria.

Job Overview:

The Sales Operations Manager will be essential in enhancing customer relationships through technology, driving sales team performance, and ensuring consistent achievement of revenue goals. This role requires a mix of strategic leadership and hands-on involvement to optimize sales processes, manage policies, and drive business growth using data and customer insights.

Key Responsibilities:

1. Sales Strategy Collaboration:
   • Partner with the Sales Manager to design and implement operational frameworks that align with sales strategies and business objectives.
   • Analyze sales data to identify emerging trends, opportunities, and areas for operational improvement.
2. Operational Efficiency & Process Improvement:
   • Streamline sales processes to improve productivity and operational efficiency.
   • Oversee CRM systems, ensuring accurate data entry, reporting, and analytics in a timely manner.
   • Introduce tools and systems to track key performance indicators (KPIs).
   • Collaborate with regional sales teams to ensure smooth and effective sales operations.
3. Forecasting & Planning:
   • Coordinate with production and inventory teams to ensure sales forecasts are aligned with inventory and production schedules.
   • Support demand planning to fulfill customer requirements effectively.
4. Customer Relationship Management:
   • Serve as a liaison between sales, production, and logistics teams to ensure seamless service for customers.
   • Resolve escalated customer issues efficiently and in a timely manner.
5. Team Leadership & Development:
   • Provide mentorship and training to the sales operations team to ensure consistent performance and foster professional growth.
   • Encourage cross-functional collaboration between sales, marketing, production, and finance teams.
6. Compliance & Reporting:
   • Ensure that all sales operations adhere to industry standards and company policies.
   • Prepare and present comprehensive sales operations reports and dashboards to senior management.

Qualifications & Experience:

• Bachelor’s Degree in Business Administration, Sales, Supply Chain, or a related field.
• 5+ years of experience in sales operations or similar roles, ideally within the food manufacturing industry.
• Strong understanding of sales processes, forecasting, and supply chain coordination.
• Experience with sales force automation implementations is a plus.
• Proficiency in CRM software and data analysis tools.
• Excellent organizational, problem-solving, and analytical abilities.
• Outstanding communication and interpersonal skills.

Key Competencies:

• Strategic Thinking
• Leadership and Team Development
• Analytical and Data-Driven Decision-Making
• Customer-Centric Focus
• Process Improvement and Operational Efficiency

Source: From Company Career Portal/Other Job Boards.

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