Senior Reconciliation and Settlement Specialist
Job Description
Jobs in Lagos, Nigeria.
Job Purpose
The Reconciliation and Settlement Specialist is responsible for addressing and resolving issues related to electronic transactions. This includes performing automated back-office tasks such as dispute processing, settlement, reconciliation, and reporting. The role also involves collaborating with aggregators and business partners to improve service delivery and handling transfer-related inquiries from banks.
Responsibilities
- Develop and implement processes, standards, guidelines, and service level agreements for partner organizations.
- Handle customer and merchant disputes, ensuring prompt resolution.
- Work with banks and aggregators to resolve settlement discrepancies.
- Identify, negotiate, and finalize partnership deals for direct product offerings.
- Collaborate with switching companies and card schemes to address settlement issues.
- Reconcile transactions across various payment platforms, including POS.
- Perform daily account reconciliations to identify exceptions and escalate issues to the switch, vendors, or third parties for resolution.
- Ensure timely reconciliation of all transactions processed through terminals.
- Validate daily transaction postings in the system.
Requirements
- A Bachelor’s Degree or equivalent.
- At least 3 years of proven experience in Settlement, Reconciliation & Chargeback roles, preferably in the fintech, banking, or payment industry.
- A minimum of 3 years of experience in Digital Financial Services or the banking sector.
- Experience with electronic payment systems.
- Strong knowledge of payment processing and gateways.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office Suite.
- Strong communication and interpersonal skills.
- High attention to detail and accuracy.
Source: From Company Career Portal/Other Job Boards.
