Supervisor, Customer Experience @ Ardova Plc
Job Description
Jobs in Lagos, Nigeria.
Job Overview
This role is for an individual who possesses a strong understanding of policies, recognizes potential bottlenecks, and seeks to resolve issues efficiently. The ideal candidate is a thoughtful problem-solver with a collaborative mindset, strong analytical skills, and effective presentation abilities.
Key Responsibilities
- Proficient in Power BI and Excel at an intermediate level.
- Exceptional communication skills, both written and verbal.
- Empathetic, customer-focused approach to problem-solving.
- Resilient and able to handle challenging situations effectively.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Highly organized and detail-oriented.
- Results-driven and committed to meeting deadlines.
- Team player with a cooperative attitude.
- Resourceful, goal-oriented, and proactive in managing tasks.
- Previous experience in a customer service or customer experience role is preferred.
Requirements
- Relevant professional certification preferred.
- A maximum of 6 years of experience in a customer experience role.
Benefits
- HMO coverage for the employee, spouse, and up to 4 children.
- Daily lunch.
- Group life insurance coverage.
- Employee compensation scheme (ECS).
- Industrial Training Fund (ITF).
- Pension scheme.
- Leave allowance.
- 13th-month pay.
- Paid time off, including annual leave, study leave, maternity leave, paternity leave, sick leave, compassionate leave, and examination leave.
- Long service award.
Source: From Company Career Portal/Other Job Boards.
