Network Support Engineer @ ipNX Nigeria Limited

Engineering
Lagos, Nigeria
December 10, 2024
Full Time
Apply Now

Job Description

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Network Support Engineer

Location: Lagos

Job Description

  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services etc.
  • To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Duties and Responsibilities

  • Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
  • Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
  • Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
  • Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
  • Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
  • Prepare daily incidence summary reports.

Requirements

  • B.Sc / B.Eng in Computer Science, Computer Engineering / Electrical-Electronics engineering (2.2/Upper Credit at minimum).
  • CCNA , CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.
  • A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) is desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.

Application Closing Date
30th January, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Related Jobs