Continuous Quality Improvement Specialist @Camara

Job Description

Location:

Silla Zeka Plaza, 29 Adebayo Adedeji Crescent

Utako, ABUJA

Nigeria

Project HOPE is an international NGO of more than 900 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world’s most pressing global health challenges. Throughout our 65-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.

POSITION TYPE: Full Time, Local Hire

LOCATION: Lagos, Uyo and Calabar

POSITION TITLE: Client Verification Officers

REPORTS TO: Continuous Quality Improvement and Client Verification Team Lead

Position Summary

Project HOPE is seeking to engage a Client Verification Officer to support USAID THRIVE project in Nigeria.

The purpose of the USAID THRIVE project is to reduce the impact of HIV/AIDS on orphans and vulnerable children (OVC). The project will ensure that OVC are cared for and protected by their households, communities, local and state governments, while engaging with both government and private sector stakeholders for visibility of the project.

The Client Verification Officer reports to the CQI/CV Team Lead and will be responsible for ensuring client verification and quality improvement process is structured in the workplan of the USAID THRIVE-South project with emphasis on client verification, data integrity, confidentiality and capacity building. In addition, He/she will support the design, implementation, monitoring, documentation, and evaluation of the quality management activities in collaboration with the relevant government line ministries, THRIVE consortium members and the relevant government line ministries. The Client Verification Officer will work with other technical staff and CBOs on the development of the OVC standards of care, the DQA tools, the quality database, and dashboards. He/she will design training for CBO staff to strengthen their capacity for client verification teams at state level for them to implement Client verification and client enrollment at household Level.

The Client Verification Officer Will Ensure The Following

• Data verification: Conducting weekly, monthly data verification to ensure accuracy and completeness. This includes identifying and correcting errors and verifying missing information.
• Data integrity: Providing support to the CQI/Team Lead on maintaining data integrity, data triangulation and verification processes.
• Confidentiality: Ensuring the confidentiality and security of sensitive information.
• Communication: Communicating data verification errors with supervisors
• Facilitate regular remote and physical household verification of newly enrolled beneficiaries
• The Client Verification Officer will support the CQI/Team Lead to conduct data validation activities, collaborating with cross-functional teams during the entire project life cycle, and presenting technical assistance and support, in compliance with local procedures.
• Client Verification Officer will ensure the accuracy of data entered into the organization’s electronic systems, such as client records.
  

Specific Responsibilities

Provide support for the review of data from various sources to ensure accuracy and completeness

• Conduct regular DQAs visits, Identify and correct data errors and inconsistencies
• Train CSO in completion of requisite data collection tools for OVC case management pathways
• Collaborate with internal units to ensure accurate documentation
• Maintain confidentiality and security of sensitive information
• Ensure implementation of data validation checklist and capacity building of community-based organizations
• Facilitate training of Local Government officials and Ministry of Women Affairs and Social Development in Data review and triangulation
• Build the capacity of technical staff and administrators on DQA assessments including optimizing performance and quality and other relevant DQA approaches.
• Provide technical assistance in implementing site level DQA plans.
• Provide technical guidance to CBO in DQA processes
• Facilitate the implementation of DQA methods applied at facility- and community-level services.
• Coordinate documentation for monthly and quarterly reports as required
• Perform any other data verification duties, as required.
  

Minimum Required Skills, Education And Experience

• A Degree in Public Health, Statistics, Social Sciences, Epidemiology, Biostatistics, Health Informatics or a health-related field is required
• Experience with development and execution of validation protocols; proficiency with computers, MS Windows, MS Word, and MS Office
• Excellent problem solving and analytical skills, and the ability to work under pressure. A strong database management background and master’s in public health will be beneficial.
• Demonstrated experience in managing M&E systems that track performance as per the objectives of this project (e.g., OVC services, performance against each result area)
• Demonstrated computer skills in Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook and advanced skills in the use of analytical tools
• High degree of familiarity with community-based data bases such as DHIS 2 – its use, customization, and interoperability of related data management platforms.
• Demonstrated results with capacity building/training, and implementing training programs and workshops in Monitoring, Evaluation and Research.
• Demonstrated experience and understanding of PEPFAR MER Indicators, particularly OVC outcomes indicators
• Experience in USAID OVC DQA processes
• Fluency in English.
  

Other Essential Requirements

Prevention of Sexual Exploitation and Abuse

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within Project HOPE and among beneficiaries served by Project HOPE
  

Compliance & Ethics

• Promote and encourage a culture of compliance and ethics throughout Project HOPE.
• As applicable to the position, maintain a clear understanding of Project HOPE and donor compliance and ethics standards and adhere to those standards.
• Conduct work with the highest level of integrity Competency
• Strong writing and presentation skills
• Proven capabilities in leadership
• Strong negotiation, interpersonal and organization skills
• Ability to read, writes, analyze and interpret, technical and non-technical in the English language
• Ability to effectively present information and respond appropriately to questions from senior managers in the field and HQ, counterparts, senior government and other related regional players Demonstrable knowledge and skills in the implementation of CQI interventions in the context of developing countries and the management of CQI data and databases.
• Strong expertise and/or education in research design and methodology and a proficiency in the use of SPSS and EpiInfo software packages.
• Ability to analyze data.
• Ability to work independently and take initiative.
• Good report writing skills.
• Capacity to design and manage result-oriented programs and to bring conceptual innovations in the technical support provided as expert.
• Demonstrated competence with PEPFAR, CDC, and/or USAID monitoring and evaluation systems and reporting requirements.
• Strong verbal and written English language skills.
• Good computer skills in Microsoft Word, Excel, and PowerPoint.
  

In addition to the responsibilities referenced above, candidates can expect to be living and working in austere conditions. Lifting moderately heavy objects from the ground, carrying a backpack for extended periods of time, and walking or hiking in remote locations may be necessary to perform these functions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Project HOPE employees work in the global health field and may be required to travel or work in countries where working conditions are classified as “hardship”.
• Travel for extended periods by air and other modes of transportation.
• Must be mobile in an office environment and able to use standard office equipment and must be able to communicate in verbal and written form.
• Typical office environment with exposure to a minimal noise level.