Head of Fulfilment @ Jumia Nigeria
Job Description
Jobs in Lagos, Nigeria.
Description
- The Head of Fulfillment would oversee warehouse management, facilitating the Inbound, Inventory, Outbound and After Sales departments to achieve their KPIs and targets.
- Process standardization and optimization to improve the overall efficiency of the warehousing operations for Jumia Services.
Responsibilities
What you will be doing:
- Create KPIs and implement simple systems for evaluating and improving performance
- Use order life analysis to monitor end-to-end warehouse process and improve operational efficiency
- Setup and continuously improve warehouse operations processes
- Design dashboards to easily identify bottleneck areas of the operational processes
- Oversee daily reporting on Backlog / Incidents/Change/Problem tickets and SLA status
- Liaise with the technical teams as well as the local teams on all matters related to warehousing systems
- Controlling Out-of-Stock (OOS)
- Ensure that all financial processes associated with warehouse for each financial month, quarter and year end are executed accurately and in a timely manner at Executive level
- Ensure all necessary processes are in place to ensure no stock is lost in the warehouse, stock counts are accurate, and any variances are fully investigated.
- Ensure adequate stock management tools and processes are in place to enable efficient working across Jumia online shops
Requirements
What we are looking for:
- Bachelor’s Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
- Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books.
- Relevant professional certification in Logistics or supply chain management will be an added advantage
- Minimum of 6 years FMCG, E-Commerce or warehouse management experience
- Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location)
- Demonstrated competency in data reporting and analysis
- Experience or high level of comfort in logistics operations
- Experience of E-commerce fulfillment best practice, with an understanding of customer and seller behavior
- Excellent communication skills both written and verbal
- Familiarity with working in a culturally diverse environment
- Excellent People, Problem-solving, Negotiation, Time management and Coordination skills.
- Self-Driven and great independent follow-through Ability
- Strong entrepreneurial skills, leadership, and drive
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Source: From Company Career Portal/Other Job Boards.
