Lead Supply Operations @ Glovo Nigeria

Job Description

Jobs in Lagos, Nigeria.

Your Mission

• As an Operations Lead, you will be responsible for ensuring operational excellence in Nigeria. You will lead the team and help them build primarily the following:
  • A top-notch supply acquisition structure
  • Owning the operational KPIs of cities, continuously evolving and building new channels of acquisition
  • Engaging with and retaining couriers (or glovers, as we like to call them),
  • Co-ordinating projects across these geographic areas
• Your main responsibility is to make sure the long-term sustainability of the fleet, its satisfaction, as well as its daily performance by utilizing your effective data analysis, project management and stakeholder management skills.

The Journey

• Lead the Supply Operations team of Nigeria, reporting directly to the Head of Operations
• Be the owner of Operations P&L (courier cost, compensation cost, Live Operations, Materials etc..).
• Define the medium and long-term strategy to achieve growth and profitability targets.
• Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning & implementing logistics features
• Improve the operations by ensuring our ambitious targets
• Hire, train, and mentor the team members
• Standardize processes across the different geographies under your scope
• Build tools to speed up Local teams’ autonomy
• Commit to contributing to Glovo’s growth, getting the job done
• Work with local providers and legal teams, to ensure the best-in-class operations in the region
• Bring the operations team to the next level!
• Get feedback from our couriers and translate it into product and operations improvement.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
• Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
• Improve the operational efficiency of our partners by making sure we always deliver the best service to our customers
• Contribute to stratospheric job creation and earnings for thousands of people
• Implement, standardize and execute processes across all cities.

Requirements
What you will bring to the ride:

• Candidates should possess a Master’s Degree in Engineering, Business, Economics are a plus
• +5 years in fast-paced environment, preferably in ops/strategy consulting, in an operations/logistic company or in FMCG/retail/top tech firms
• The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak!
• Track record of success delivering and implementing new solutions/processes/standardization
• Experience in KPIs tracking and creation and optimization expertise
• Problem solver, data-driven decision-making with a strong analytical approach
• Ability to manage small work teams and lead changes
• Excellent communication skills
• An empathetic, inclusive, and curious attitude
• Proficiency in Excel and SQL knowledge is mandatory

What we Offer
We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Cobee discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Source: From Company Career Portal/Other Job Boards.