Regional Account Manager @RedCloud

Job Description

Regional Account Manager – Retail Growth Unit
Location: Nigeria

About RedCloud

RedCloud is revolutionizing trade in emerging markets by leveraging AI-powered technology to break down barriers and create more equitable, profitable trade opportunities. Our Intelligent Open Commerce Platform connects FMCG brands, distributors, and local merchants on a unified marketplace, providing them with valuable insights and data for better decision-making.

We empower FMCG brands to explore new opportunities in emerging markets, streamline operations for distributors, and help local merchants focus on sales rather than sourcing products. With a dynamic, diverse team spanning Africa, Europe, and Latin America, RedCloud is at the forefront of shaping the future of commerce in emerging markets.

The Role

As a Regional Account Manager in the Retail Growth Unit, you will be instrumental in developing long-term, successful relationships with a portfolio of clients across Nigeria. You will connect with key business executives and stakeholders to ensure the timely and effective delivery of our solutions based on customer needs. In this role, you will manage and grow client accounts, supporting the evolution of our product roadmap and ensuring customer satisfaction as we expand.

Reporting directly to the Head of Retail Growth, you will oversee the performance and expansion of retail operations in your designated region. This leadership role requires a deep understanding of the FMCG distribution chain and digital solutions, along with a proven ability to drive sales growth and operational excellence.

Key Responsibilities

• Strategic Leadership:
  • Develop and implement regional growth strategies to exceed sales targets.
  • Monitor market trends, competitor activities, and customer preferences to identify opportunities for expansion.
• Team Management:
  • Lead, mentor, and manage a team of Account Managers and Field Activation Officers, fostering high performance and professional growth.
  • Assist in recruiting, training, and evaluating team members.
• Sales and Business Development:
  • Build and nurture strong relationships with key accounts, stakeholders, and executive sponsors.
  • Collaborate with Sales and Product teams to strategize client onboarding and expand existing relationships.
  • Support the Sales team with professional services and the successful implementation of new solutions.
• Operational Excellence:
  • Ensure timely and successful delivery of solutions according to customer objectives.
  • Act as a liaison between Product Engineering, Pre-Sales teams, and clients to resolve technical issues quickly.
  • Oversee the implementation of digital solutions, including Payments, Ordering, Marketing, and B2B marketplaces within the region.
• Performance Monitoring and Reporting:
  • Forecast and track regional performance metrics, providing timely reports to senior management.
  • Monitor customer usage of products, identifying areas for improvement or additional support.
• Customer Relationship Management:
  • Build trusted advisor relationships with clients, ensuring satisfaction and long-term loyalty.
  • Communicate progress on monthly and quarterly initiatives to both internal and external stakeholders.

Experience and Skills Required

• At least 10 years of experience in a regional management role within the FMCG or retail sector, with a proven track record of driving growth.
• Strong understanding of the end-to-end FMCG distribution chain and digital solutions.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence executives and C-level stakeholders.
• Experience in managing cross-functional teams and working collaboratively across departments.
• Excellent analytical, negotiation, and presentation skills, with attention to detail.
• Ability to thrive in a fast-paced environment and manage multiple priorities under tight deadlines.

What We Offer

• Salary: Competitive, with a performance-based bonus structure.
• Annual Leave: 25 days, increasing to 26 days after the first 12 months.
• Company Equipment: Provided to support your success.
• Growth Opportunities: Join a rapidly growing international company at the forefront of eCommerce innovation.
• Culture: Work in an inclusive, dynamic, and entrepreneurial environment where your creativity and ambition are celebrated.

If you’re ready to drive retail growth in emerging markets with a forward-thinking, AI-driven company, we’d love to hear from you. Apply today to become part of the RedCloud team!

Source: From Company Career Portal or Other Job Boards