Customer Service Executive @ Roqqu

Job Description

Jobs in Lagos, Nigeria.

Position Overview:

We are seeking a Customer Service Associate to join our team. The ideal candidate will have strong customer service abilities and experience with account reconciliation. While banking experience is beneficial, it is not a requirement. This role involves providing accurate and timely support to customers, resolving inquiries and issues, and ensuring a positive overall customer experience.

Key Responsibilities:

• Offer prompt and professional assistance to customers through various channels, such as phone, email, and live chat. Address customer inquiries, concerns, and complaints efficiently.
• Perform account reconciliation tasks to ensure the accuracy of customer accounts, quickly identifying and resolving discrepancies while notifying relevant parties.
• Investigate and resolve customer issues, including transaction disputes, account discrepancies, and payment errors, in a timely manner, escalating complex cases as necessary.
• Maintain precise records of customer interactions, transactions, and issue resolutions.
• Ensure customer data is handled in compliance with privacy and data protection regulations.
• Work collaboratively with cross-functional teams such as operations, finance, and compliance to meet customer needs, enhance processes, and improve service quality.

Qualifications:

• A Bachelor’s Degree in Business Administration, Finance, or a related field is preferred.
• Banking operations experience is a plus.
• Strong communication skills, both verbal and written.
• Ability to multitask, prioritize, and perform effectively in a fast-paced environment.
• Excellent problem-solving abilities and keen attention to detail.
• A commitment to delivering exceptional customer service and fostering positive relationships with customers.

Source: From Company Career Portal/Other Job Boards.

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